REFUND AND RETURNS POLICY
Last Updated: 25th November 2021
Our refund and returns policy is valid for 14 days after receiving your goods.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
Gift vouchers are exempt from being returned.
To complete your return, we require a receipt / proof of purchase.
Please do not send your purchase back to the manufacturer.
We have the right to refuse to provide you with a refund, or provide only a partial refund under the following circumstances:
An item not in its original condition, is damaged or missing parts for reasons not due to our error.
An item that is returned more than 14 days after delivery.
Any other exceptional circumstance beyond our reasonable control.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 working days.
We only replace items if they are defective or damaged.
To return your item, please send it to:
Unit 4F, Cockshades Farm, Stock Lane, Wybunbury, Cheshire CW5 7HA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable service. We don’t guarantee that we will receive your returned item.